Find Answers to Many of Your Questions About Planning and Booking a Wedding or Event with Gold Finch Florals.
FRESH FLOWER DELIVERY | WEDDINGS AND EVENTS | SERVING ORANGE COUNTY
Still can’t find the answers you’re looking for? Feel free to call, email or text me your questions. I’ll get back to you quickly.
Covid. What precautions do you take to keep your clients safe?
During production, deliveries, set up and strike, my team and I follow the CDC guidelines. This includes social distancing, meeting and working outdoors, wearing a face mask and gloves, and lots of hand washing.
What if I have to cancel my wedding because of Covid?
Covid 19 has had a devastating impact of the floral industry. I do require a non-refundable deposit. If the event has to be canceled, I will simply hold your deposit for your new date.
My venue requires insurance. Do you have it?
Yes! We carry insurance. Be aware different venues require different amounts of Liability Insurance and separate certificates. Make sure you or your planner provides me the requirements with ample time to make sure I can fill them
What is “Strike?”
Strike is an industry term for for taking everything down and collecting and repackaging rentals, etc at the end of your event. Basically, the reverse of setting up. There is a fee for this on the bottom of your estimate or invoice.
Do you have rentals?
Yes! Lots! I have candle holders, votive holders, card containers, centerpiece containers, aisle decor, arches, pedestals, signs, custom signs, table numbers, easels, signage, props, risers, seating charts, and more… And we build stuff, too. Let me know if you’re interested and I can send you some photos.
Can I use my own flower containers?
Most of the time – yes, but there are exceptions. Some containers are not floral/cooler friendly and can be ruined. If you have items you would like to use, we can make a plan.
Can I use my own structures, like an arch?
Most of the time – no, but sometimes, yes! The flower mechanics used for larger installations can be heavy. I cannot attach florals to an unstable or questionable structure for safety and insurance reasons. If you have a structure you want to use, contact me and we can figure it out.
What forms of payment do you accept?
We accept cash, checks, Venmo, Zelle, Master Card, Visa, and American Express.
Credit Card processing will add 3.5% processing fee.
Is a floral centerpiece mock up included in the pricing?
It depends on your package. If your package does not come with one and you’d like to purchase an example. Just let me know.
Do I have to make a deposit for florals?
Yes. To book us for any event requires a $500 non-refundable deposit. That holds your date and guarantees floral services. Once you know you want to use us, you should make a deposit. We often have multiple inquires for the same day and will not hold your date for flowers without a floral deposit.
When is final payment due? and why?
You can add or subtract from your initial orders freely up until 2 weeks before your event. Final payment is 2 due weeks before your event date, because that’s when I place your order with suppliers and I can’t back out of that order.
Can I make changes after final payment?
Some changes can be made. Floral additions can be made after final payment with additional purchase. No subtractions are permitted, however, we can incorporate the ordered flowers into existing pieces or switch flower use around.
Why is there an exclusivity clause in the contract?
I rely heavily on my good reputation. Referrals and social media build my business. If flowers or goods provided by another person or business, die, break or fail, your guests (and other vendors in my industry) will think I am responsible for that failure.
What if I have a really last minute need and have to add something?
No problem! Call me (even if it’s the night before) and I can make a plan. Even changes made after the two weeks before your event can be accommodated in most cases.– we’ll figure it all out.
What is the “Time” clause in the contract?
This is to help manage time related expenses and minimize waiting (and paying employees to wait) due to client/planner confirming incorrect final information. Your final Floral Contract will have all the event timeline details that pertain to set up, delivery and strike. If your day sticks “roughly” to that timeline- no extra time charge is applied. However, if we contract ceremony set up time for 2pm, and the venue doesnt allow set up until 4pm, then “extra time” charges will be added.
What if I have my own extra decor. Will you set it up for me?
Usually – no. Only because most venues have time constraints for set up and strike an I have other tasks to do for you. But, if you don’t have a planner or friend who can help you, let me know and we can figure it out.
Why is there a substitution clause in the contract?
Things happen that effect floral availability. Bad weather, Customs, even civil unrest in origin countries can make a certain flower suddenly unavailable in our region. I will always choose replacement flowers that maintain the integrity of your budget and style.